Welcome to K-Saib (“Company”, “we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your use of our website ksaib.com and your purchase of our products, including perfumes, attars, and related items.

By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. Use of the Website

By using ksaib.com, you confirm that:

• You are at least 18 years old

• You are legally capable of entering into a binding contract

• You will not use the website for any unlawful or harmful activities

You may not copy, reproduce, distribute, or exploit any content from our website without written permission from K-Saib.

2. Products & Descriptions

We strive to provide accurate product descriptions, images, and details.

However:

• Colors, packaging, and appearance may vary slightly due to photography and screen settings

• Fragrance preference is subjective; we do not guarantee personal liking or satisfaction

• Product availability is subject to change without notice

K-Saib reserves the right to modify or discontinue products at any time.

3. Pricing & Payments

• All prices listed on ksaib.com are inclusive/exclusive of applicable taxes (as mentioned during checkout)

• We reserve the right to update prices at any time without prior notice

• Payments must be made through the approved payment methods mentioned on the website

• We do not store or have access to your card/banking details as payments are processed through secure third-party gateways

4. Shipping & Delivery

Once an order is placed:

• Standard dispatch time is 1–3 working days

• Delivery time may vary based on location and courier availability

• Shipping delays caused by courier partners, weather, or external factors are beyond our control

You agree to provide accurate and complete shipping details. Incorrect addresses or failed deliveries due to customer error will not qualify for any refund.

5. Return & Replacement Policy

K-Saib follows a strict No Refund Policy.

However, we offer a 7-Day Replacement Guarantee for damaged, broken, leaking, or defective items.

To request a replacement:

• You must provide a clear package-opening video

• You must email us within 7 days of delivery

• All conditions mentioned in our Return Policy apply

For full details, please refer to our Return Policy Page.

6. Order Cancellations

• Orders cannot be cancelled once shipped

• Orders cancelled before dispatch may receive store credit (case-based)

• Money refunds are not provided even for cancellations

K-Saib reserves the right to cancel any order due to stock issues, technical errors, or suspicious activity.

7. Intellectual Property Rights

All content on ksaib.com—including logos, product images, text, graphics, and website design—is the exclusive property of K-Saib.

Unauthorized use, reproduction, or distribution is strictly prohibited.

8. User Conduct

You agree NOT to:

• Use the website for any fraudulent or illegal activity

• Attempt to breach website security

• Upload harmful content such as viruses or malware

• Misuse or abuse the replacement policy

• Provide false information during checkout or while submitting a claim

Any violation may lead to order refusal or legal action.

9. Limitation of Liability

K-Saib is not liable for:

• Allergic reactions or skin sensitivities caused by perfumes/attars

• Damages resulting from improper storage of fragrances

• Losses caused by courier delays or failed delivery attempts

• Indirect, incidental, or consequential damages arising from website use

You agree that your use of the website and products is at your own risk.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, safety, or privacy practices of these third-party sites.

11. Modification of Terms

We reserve the right to modify, update, or replace these Terms at any time. Updated versions will be posted on this page with the “Last Updated” date.

Continued use of the website constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of India.
Any disputes related to the website or purchases shall be resolved in the jurisdiction of Chandigarh, India.

13. Contact Information

For any concerns related to these Terms & Conditions, you may contact us at:

📧 Email: support@ksaib.com
🌐 Website: www.ksaib.com
📍 Primary Outlet: Chandigarh, India